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Privacy Policy

Everything you need to know

Global Call Management, S.L. informs you about its Privacy Policy regarding the processing and protection of personal data of users and customers that may be collected while browsing, when purchasing a product or contracting a service through the website https://globalcm.es.

In this sense, Global Call Management, S.L. guarantees compliance with current regulations on the protection of personal data, reflected in the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD GDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR).

The use of website implies acceptance of this Privacy Policy as well as the conditions included in the Legal Notice.

Identity of the responsible party

  • Holder: Global Call Management, S.L..
  • NIF: B42814608
  • Address: Numancia, 63 08029, Barcelona – España.
  • E-mail: globalcm@globalcm.es
  • Web Site: https://globalcm.es

Principles applied in data processing

In processing your personal data, the Data Controller will apply the following principles that comply with the requirements of the new European Data Protection Regulation (GDPR):

  • Principle of lawfulness, fairness and transparency: The Data Controller will always require consent for the processing of personal data, which may be for one or more specific purposes about which the Data Controller will inform the User beforehand with absolute transparency.
  • Principle of data minimization: The Holder shall request only the data strictly necessary for the purpose or purposes for which it is requested.
  • Principle of limitation of the retention period: The Data Controller shall keep the personal data collected for the time strictly necessary for the purpose or purposes of the processing. The Data Controller shall inform the User of the corresponding retention period according to the purpose.
    In the case of subscriptions, the Data Controller shall periodically review the lists and delete those records that have been inactive for a considerable period of time.
  • Principle of integrity and confidentiality: The personal data collected will be treated in such a way that their security, confidentiality and integrity is guaranteed.
    The Holder takes the necessary precautions to prevent unauthorized access or misuse of the data of its users by third parties.

Collection of personal data

To browse https://globalcm.es it is not necessary to provide any personal data.

The cases in which you do provide your personal data are the following:

  • When purchasing a product or contracting a service.
  • When signing up for a subscription form or a newsletter that the Holder manages with Active Campaign.

Rights

The Holder informs you that about your personal data you have the right to:

  • Request access to stored data.
  • Request rectification or cancellation.
  • Request the limitation of its processing.
  • Oppose the processing.
  • Request the portability of your data.

The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly to the Holder, which means that any customer, subscriber or collaborator who has provided their data at any time, can contact Global Call Management, S.L. and request information about the data it has stored and how it was obtained, request the rectification of the same, request the portability of their personal data, oppose the treatment, limit its use or request the cancellation of such data in the files of the Holder.

To exercise your rights of access, rectification, cancellation, portability and opposition you have to send an email to globalcm@globalcm.es along with valid proof in law such as a photocopy of your ID card or equivalent.

You have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if you consider that the processing of personal data concerning you infringes the Regulation.

Purpose of personal data processing

When you connect to the Web site to send an email to the Owner, subscribe to your newsletter or purchase a product or service you are providing personal information for which Global Call Management, S.L. is responsible. This information may include personal data such as your IP address, first and last name, physical address, email address, telephone number, and other information. By providing this information, you consent to your information being collected, used, managed and stored by – nominalia – only as described in the Legal Notice and this Privacy Policy.

The personal data and the purpose of the processing by the Holder is different depending on the information capture system:

  • Forms for contracting products or services: The Holder requests personal data among which may be: name and surname, identity document (tax identification number, foreigner identification number, passport or residence permit), email address, postal address, telephone number and payment data (payment methods or bank details) in order to maintain a business relationship with the User, to carry out the shipment of orders, to provide the contracted services and to carry out the billing and collection of the contracted products or services.
  • Content subscription forms: The Holder requests the following personal data: name and surname, e-mail address, telephone number and website address to manage the subscription list, send newsletters, promotions and special offers.
    The personal data provided to the Data Controller will be located in the servers of ActiveCampaign, LLC (“ActiveCamapign”), domiciled in the USA.

There are other purposes for which the Data Controller processes personal data:

  • To ensure compliance with the conditions set out in the Legal Notice and applicable law. This may include the development of tools and algorithms that help this website to ensure the confidentiality of the personal data it collects.
  • To support and improve the services offered by this Web site.
  • To analyze user navigation. The Owner collects other non-identifying data obtained through the use of cookies that are downloaded to the User’s computer when browsing the Website whose characteristics and purpose are detailed in the Cookies Policy.
  • To manage social networks. Global Call Management, S.L. has a presence in social networks. If you become a follower in the social networks of the Holder the processing of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and that you have previously accepted.
    You can consult the privacy policies of the main social networks in these links:

The Holder will process your personal data in order to properly manage its presence in the social network, inform you of its activities, products or services, as well as for any other purpose that the regulations of social networks allow.

In no case the Holder will use the profiles of followers in social networks to send advertising individually.

Personal data security

To protect your personal data, the Data Controller takes all reasonable precautions and follows industry best practices to prevent its loss, misuse, improper access, disclosure, alteration or destruction.

The Web site is hosted by nominalia. The security of the data is guaranteed, as they take all necessary security measures to do so. You can consult their privacy policy for more information.

Content from other websites

Pages on this website may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking code, and monitor your interaction using this code.

Cookies Policy

In order for this website to function properly it needs to use cookies, which is information that is stored in your web browser.

In the Cookies Policy page you can consult all the information related to the collection policy, the purpose and treatment of cookies.

Legitimation for data processing

The legal basis for the processing of your data is: consent.

To contact the Owner, subscribe to a newsletter or make comments on this website you must accept this Privacy Policy.

Categories of personal data

The categories of personal data processed by the Data Controller are:

  • Identifying data.
  • No specially protected categories of data are processed.

Retention of personal data

The personal data you provide to the Data Subject will be retained until you request its deletion.

Recipients of personal data

  • ActiveCampaign ActiveCampaign, LLC (“ActiveCampaign”), domiciled in the USA.
    More information at: https://activecampaign.com
    ActiveCampaign, LLC processes the data in order to provide email marketing services to the Data Subject.
  • Google Analytics is a web analytics service provided by Google, Inc. a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).
    Google Analytics uses “cookies”, which are text files placed on your computer, to help the Owner analyze how Users use the Website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
    More information at: https://analytics.google.com

Google’s Privacy Policy page explains how Google manages privacy regarding the use of cookies and other information.

You can also see a list of the types of cookies used by Google and its partners and all information regarding their use of advertising cookies.

Web Browsing

When browsing https://globalcm.es non-identifying data may be collected, which may include, IP address, geolocation, a record of how services and sites are used, browsing habits and other data that cannot be used to identify you.

The Web site uses the following third-party analytics services:

  • Google Analytics.

The Holder uses the information obtained to obtain statistical data, analyze trends, administer the site, study browsing patterns and to gather demographic information.

The Holder is not responsible for the processing of personal data by websites that you can access through the various links contained in the website.

Accuracy and veracity of personal data

You agree that the data provided to the Holder are correct, complete, accurate and current, as well as to keep them updated.

As a user of the Web site you are solely responsible for the accuracy and correctness of the data submitted to the Web site exonerating Global Call Management, S.L. from any liability in this regard.

Acceptance and consent

As a user of the Web site declares to have been informed of the conditions on protection of personal data, accepts and consents to the processing of such data by Global Call Management, S.L. in the manner and for the purposes stated in this Privacy Policy.

Revocability

To exercise your rights of access, rectification, cancellation, portability and opposition you have to send an email to globalcm@globalcm.es along with valid proof in law such as a photocopy of your ID card or equivalent.

The exercise of these rights does not include any data that Global Call Management, S.L. is obliged to keep for administrative, legal or security purposes.

Changes in the Privacy Policy

The Holder reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as industry practices.

These policies will remain in force until they are modified by other duly published policies.